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OCR: 500 SECTION CHAPTER by hiring outside firms to develop products and manufacture packaging. Outsourcing offers economies of scale and expertise to companies in the highly competitive computer industry Offshoring is another technique used by software companies to help keep product prices competitive Offshoring defined as reloca ating business processes, such as development and production to lower-cost locations in other countries. U.S computer companies have established manufacturing and develop- ment facilities in countries such as China, India, Malaysia, Thailand and Mexico, where labor inexpensive but reliable Computer manufacturer Dell Inc. maintains a cadre of offshore technicians to staff cust tomer call centers The next time you dial technical support, you might be connected to a tech ...